NEW GUIDELINES FOR CLIENTS

We have implemented many changes and operations will look very different the next time you come to the clinic. We have taken numerous safety precautions in the office to keep everyone safe and healthy as we continue to closely monitor and follow the recommendations by the CDC, federal and local governments.

• We will require all clients to complete and sign a COVID-19 Screening Questionnaire within 48 hours of coming to their appointment. (Please see below for more information)
• We will no longer have a waiting room for the time being and request that all clients remain in your vehicle when you arrive at the clinic. Please do not wait outside the building prior to your scheduled time.
• Clients will text 604-318-5564 when they arrive and provide your Full Name and the name of their Health Care Provider. Our reception will contact you via text and advise you when to make your way to the front door where one of our staff will invite you into the building.
  • Upon entering the clinic, clients will be required to:
  • Undergo a temperature check using a touchless infrared thermometer.
  • Sanitize their hands prior to their appointments
• Complete the COVID-19 Screening Questionnaire if they have not done so within the last 48 hours.
• Clients will need to update their Mindbody account with a valid credit card to allow for contactless payment processing.
• Clients who do not have a credit card or will need to arrange an alternate payment method can email CKG Management management@catalystkinetics.com or call 604-254-7687.
• Some departments at CKG will require clients to wear a mask for their entire appointment. Please read below – Personal Protective Equipment (PPE) for more information.

NEW CLINIC POLICIES & PROCEDURES

• We are limiting the number of clients, practitioners and staff in the clinic at one time.
• Practitioners’ schedules have been staggered within each department to ensure our clients can receive timely access to health care throughout the week.
• We will be extending the time between booked appointments to limit interactions between patients.
• Cleaning and disinfecting times have been blocked in our practitioner’s schedules and they will thoroughly sanitize each treatment room after use, paying particular attention to high touch surfaces.
• We will be sanitizing all door handles multiple times every day.
• We will be sanitizing counters and computer keyboards multiple times every day.
• We will be sanitizing the bathrooms multiple times every day.
• All staff will wash their hands, and/or use hand sanitizer before and after each treatment, as well as frequently throughout the day.
• Only individuals being treated will be permitted into the clinic. Accompanying persons are not permitted to enter, with the exception of caregivers.
• We will be checking the temperature of all staff and clients with a touchless infrared thermometer. Anyone who reports a chronic cough, breathing discomfort, or has a temperature of over 37.8 degrees Celsius will be asked to go home (staff) or rescheduled (clients), and asked to contact their physician immediately.
• We will continue to offer virtual consultations and virtual follow-up appointments when appropriate.
• All checkouts will also be done via contactless payments.
• We have hand sanitizer dispensers throughout the clinic.
• We will post signage throughout the office reminding staff and clients of our health practices.
• Our staff will continue to practice social distancing.
• Online booking is currently disabled for New Patients. Please call or email reception to book.
• Massage Therapy appointments will be limited to 45 minute appointments to allow the RMTs to thoroughly sanitize each treatment room after every appointment.

PERSONAL PROTECTIVE EQUIPMENT (PPE)

It is highly recommended that each client wear a mask to their appointment. Some departments at CKG will require a client to wear a mask for their entire appointment. Please check with the clinic prior to your appointment to see if your practitioner requires you to wear a mask or not. If a mask is required and you do not have one the day of your appointment. Catalyst Kinetics Group will have some on hand for purchase at a low fee of $2.00/mask.

Catalyst Kinetics Management
604-254-7687
management@catalystkinetics.com